Enhanced Delivery Coordination

Purpose-built Workflow Tool for Optimizing The Sold Vehicle Get-Ready

Effortlessly streamline cross-departmental processes to ensure sold vehicles meet customer expectations. Delivery Hub centralizes collaboration and communication, enabling your team to work together seamlessly.

Say goodbye to general-purpose tools for coordinating sold vehicles!

Paper Forms

Outlook Calendar

Spreadsheets

Whiteboards

E-mail Chains

The true cost of General Purpose Tools

In today's economic climate and fast-paced automotive industry, efficiency is key to maintaining competitive advantage and customer satisfaction. Yet, many dealerships cling to legacy delivery coordination tools, that haven't changed much in years, that drain time and resources.

The Hidden Costs of Inefficiency

Every minute lost to inefficient processes adds up. Consider this: a few extra minutes per employee might seem insignificant daily, but when annualized, these minutes translate into tens of thousands of dollars in payroll expenses—money that brings no added value to your dealership or your customers.

And this doesn't even account for the potential lost opportunities in sales and customer service due to slower processes - as well as unnecessary operational redundancies.

Some common ways to lose time (and productivity)

Walking for answers

Employees often waste valuable time physically moving between departments to get the information they need for vehicle deliveries, leading to inefficiencies and delays.

Waiting for answers

Time is lost when employees have to wait for responses from colleagues or managers, causing bottlenecks in the delivery process and slowing down overall operations.

Looking for answers

Searching through deal files, emails, notes, and systems to find the necessary information for vehicle delivery can be time-consuming and frustrating, reducing productivity.

Meeting for coordination

Frequent meetings to coordinate delivery details across departments consume significant amounts of time that could be better spent on productive tasks.

Managing conflicts

Scheduling conflicts between departments, such as sales, service, and finance, often require additional time to resolve, leading to delays in vehicle deliveries.

Handling paperwork

The manual handling of paperwork, including finding, filing, and correcting documents, is a major time sink and often leads to errors and inefficiencies.

Introducing the Delivery Hub, Your Enhanced Coordination Tool

Reduce Average Coordination Time To Just
1 Minute 40 Seconds Per Delivery

Quick, Clean Scheduling

Provide full transparency of currently scheduled deliveries to avoid double bookings and other errors.

Add deal information, tick off configuration items, leave notes, and click save in a minute. Delivery Hub will then send out notifications to those involved.

Streamlined Collaboration

For department managers, streamlined collaboration results in fewer surprises showing up at your door looking for a fix.

For the dealership as a whole, experience a better working relationship between departments by eliminating the common pain points of the process.

Rapid Communication

With two ways to set up notifications, instant and batched, dealerships can fine-tune send-time for what works best for their user base and volume.

Opening a digital deal jacket, leaving a note, and clicking save can be done in less time than figuring out who to CC on an email.

Greater Accountability

The change log tracks what, when, and who changed a digital deal jacket.

For employees, this creates accountability without the need to create a paper trail and daily meetings. For managers, the change log helps to gain a granular understanding of the details.

Enhanced Experience

For employees, productivity will be increased while decreasing workday stress related to an inefficient process.

For customers, the delivered vehicle and associated experience will be more consistent and enhanced. Avoid fumbles from Sales to Service, like miscommunication of 'owed items'.

Communicate

Share and exchange delivery information easily with the intuitive dashboard, digital deal jacket, and automated notifications.

Collaborate

Work jointly on preparing a sold vehicle, between departments, to consistently meet customer expectations - no surprises.

Commit

All changes are logged for accountability, whether to solve a problem for today, tomorrow or the customer's next visit.

The Components Of The Delivery Hub

Task & Forms

Staged Tasks

Audit Log

Automated Notifications

Trade-in Tracker

Define the workflow

The task lists are ultimately the buckets into which you drop work items that need to be completed. The work to be completed comes in the form of two types of tasks - static and dynamic.

Forms are flexible in capturing information as they can be made up of checkboxes, lists, and text fields. With Delivery Hub's form functionality, you can replace any paper form or spreadsheet used for tracking purposes.

Navigating Common Concerns: Your Questions Answered

How quickly can you enter a new delivery?

It's less than a minute. It's a few text fields and dropdowns then tick your form items, and then hit save - automated notifications will be sent out.

Our interface is designed for speed and ease of use, ensuring your team can update information swiftly without interrupting their workflow.

Won’t this system cause double entry?

Delivery Hub helps reduce the impact of "double entry". Your staff are already entering data into some form—be it paper forms, spreadsheets, or emails. Our system centralizes this data, eliminating the need for multiple entries and reducing errors.

Is there a limit to how many deliveries I can schedule?

No, there is no limit to the number of deliveries you can schedule with Delivery Hub. Our goal is to help your dealership grow and manage increasing volumes efficiently, without compromising on service quality.

How many users can be added to the system?

Delivery Hub can accommodate as many users as your dealership requires. We understand that every department is vital, and our system is built to scale with your business, ensuring everyone stays connected.

Will my staff actually use the system?

Absolutely! Over 50% of our users log in daily, engaging with the system for about 3 minutes and 15 seconds each session, which indicates high adoption and effectiveness.

To ensure you experience the value Delivery Hub can bring to your dealership, we offer a two-month trial period before any payment is required. This allows your team ample time to integrate the system into their daily routines and see the tangible benefits—like reduced workload and fewer errors—ensuring it becomes an essential part of their operations.

What if my team is resistant to change?

We understand that change can be challenging, which is why Delivery Hub is designed for flexibility and ease of adoption. Not everyone in your dealership needs to use the system extensively to see its benefits. Even core stakeholders in the delivery process will find that the advanced tools and features of Delivery Hub significantly enhance their efficiency and reduce their workload.

By streamlining critical operations and providing impactful solutions to daily challenges, Delivery Hub quickly demonstrates its value, making the transition smoother and encouraging wider adoption among your team.

What about system integrations?

We are continuously improving Delivery Hub to support your needs. Currently, we are testing inventory integrations via CSV files. This will allow you to seamlessly sync inventory data with Delivery Hub, further streamlining your operations.

View All

Collaborate with an intuitive tool built for cross-functional teams

Reduce the common friction points between departments to create a better work environment.

Solve the Surprises

By creating a single source of information and process transparency, everyone can communicate effectively.
Support Add-On Sales

Remove the barriers between departments so that add-on sales are a simple thing to sell, communicate, and track.

Save Time, Do More

Save minutes on every workflow step, throughout the dealership, resulting in employees getting more done with their workday.
Happier People

Eliminate the daily headaches and stressors that detract from your employee satisfaction and customer experience.

A Paradigm Shift For Delivery Coordination

Eliminating Daily Disruptions and Time Wasters

Collaborate seamlessly across devices from wherever you may be - whether you're in the office or on the go, making last-minute changes or tracking 'we owe' items.

From start to finish, the Delivery Hub's design and strategy is to provide the accountability necessary to build a highly functional workflow. With editable templates, you can build the exact type of task lists and forms necessary to meet your dealership's 'get-ready' process.

Read Testimonials

A Future-Focused Approach

Implementing Delivery Hub isn’t about cutting costs by reducing headcount; it’s about investing in your staff’s potential.

By reallocating time to areas that generate more value and satisfaction, your dealership can enjoy increased productivity, happier employees, and a stronger bottom line without sacrificing the familial culture that you’ve worked hard to build.

From Small to Large:
Optimizing Workflows for Dealerships of All Sizes

In smaller volume stores, Delivery Hub offers the flexibility to operate without a dedicated coordinator. Our intuitive digital platform streamlines processes, allowing existing staff to manage tasks efficiently without the need for additional personnel.

For larger stores, Delivery Hub acts as a force multiplier, empowering a coordinator to handle increased volumes with ease. With 24/7 digital coverage, fewer personnel can oversee operations, freeing up resources for other critical tasks while ensuring seamless coordination and communication across departments.

For the price and the value provided through efficiencies, it's a no-brainer.

Chief Operating Officer

NewRoads

It's a phenomenal program.

Service Manager

Petrie Ford

Compared to what we had before,
this is like gold.

Internal Advisor

Cambridge Ford

It keeps me and my team organized and moving. I would definitely recommend it to any dealership.

General Sales Manager

Orangeville Hyundai